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ThunderTransport
Parcels World

Tips and advice

  1. How to send a parcel
  2. Packaging tips
  3. Sending do's and don'ts
  4. Prohibited items
  5. Own risk items
  6. Collection and delivery times
  7. Weight & size
  8. Insurance
How to send a parcel
  1. Prepare your parcel for collection as seen on our packaging tips page
  2. Insure you have the exact measurement and weight of your parcel
  3. Go to our "INSTANT QUOTE" page
    1. Choose the collection country
    2. Choose the delivery country
    3. Choose the quantity of parcels
    4. Give the dimensions and weight of your shipment
    5. Click “Search” button to get rates and available services
    6. Choose the service you would like to go ahead with by clicking “Order Now”
    7. Give a description of the contents
    8. Give the rough contents value
    9. Choose the date you wish your parcels to be collected
    10. Fill in sender fields
    11. Fill in receiver fields
    12. Check your order summary
    13. Confirm you have read Packaging Advice, Prohibited Items and Own Risk Items
    14. Confirm you have read and agree to Terms & Conditions
    15. Choose your method of payment
    16. Fill in the security field by typing the characters from the image above

Now your order is complete, you have been sent the confirmation on the email address provided in the order.

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Packaging tips

Parcels

SELECT THE CORRECT BOX

  • Choose a shipping box/carton that is structurally sturdy and suitable for the items you wish to ship. We would suggest a “double walled shipping box ”. If sending a heavy parcel, ensure that your box will be strong enough to protect and carry your items. Always select the size of the package according to its content. Under-filled boxes may collapse in transit; over packed boxes may burst.

CUSHIONING YOUR ITEMS

  • Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies. Use expanded polystyrene chips, polyethylene foam, bubble plastic, crumpled aircushions or shredded paper to cushion fragile items. Make sure your items have protective packing around them to reduce the chance of damage during transit. Use additional cushioning materials to give extra support to smaller items. Fragile goods must be cushioned – place them in the centre of the box with additional cushioning on all sides. 50 mm of cushioning is industry minimum standard.

SEALING YOUR BOX

  • Make sure your parcels are well sealed with strong packing tape. Pay particular attention to closure flaps on the top and bottom of your parcel to insure it does not split open whilst in transit.
  • Gift wrapping is not sufficient for transit through the network distribution system. Remember your parcel will be handled numerous times from point of collection to point of delivery

ADDRESS YOUR BOX

  • Write clearly on the carton, the full delivery address including post code and the contact phone number of the person receiving your parcel.

FRAGILE ITEMS

  • All items must be packed into a carton/box or protected by bubble-wrap or cardboard depending on the nature of the item. If damage can easily occur due to a lack of packaging used, you may void any insurance claim. The best way to dispatch electronic items is using the original manufacturers packaging as a starting point and then adding further packaging for protection. We recommend all electrical items are double boxed. Place the electrical item in thick polystyrene blocks that do not allow any movement of the unit in the cardboard box, then place the packaged unit in your cardboard box and seal with thick tape. Fill your outer box with a layer of polystyrene chips and place the inner box on top. Ensure the outer box is filled to its limit and there are no air gaps.
  • Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items. If liquid is travelling in glass bottles, ensure that there is adequate internal packaging i.e. cushioning around each bottle, and cardboard separators separating each one. Also ensure that the glass is sufficiently cushioned top and bottom. Double seal any semi-liquids or strong smelling product with adhesive tape to avoid leakage
  • Bad packaging results in damage – damage may not be confined just to your product!
  • Always ship powders in strong plastic bags, securely sealed and packed in a rigid box

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    Sending do's and don'ts

    Sending A Parcel ?

    The Do’s and Don’ts

    • Do pack items in a suitable shipping box.
    • Do use double walled boxes.
    • Do make sure you have the full address, post code, local contact number for the recipient clearly on the label.
    • Do use good quality packing tape or reinforced carton tape on the top and bottom of your parcel.
    • Do use protective packaging such as bubble wrap and protective foam.
    • Do re-pack multiple small boxes into one large box.

    ALL PARCELS NEED TO BE PACKED WITH SUITABLE PROTECTIVE PACKAGING AS THEY TRAVEL THROUGH AUTOMATIC SORTING CONVEYORS.

    • Don’t tape or strap multiple boxes together, if they separate it is impossible to identify the owner.
    • Don’t use old or recycled boxes.
    • Don’t pack your items in plastic of fabric bags.
    • Don’t use twine or rope to secure your parcel.
    • Don’t pack a parcel in Kraft paper.
    • Don’t expect “fragile” or “this way up” labels to protect your package . Parcel conveyors and automated sorting machines DON’T read these labels.

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    Prohibited items

    The following items are not acceptable for carriage to any destination:

    1. MONEY (coins, cash, currency paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters, debit cards, credit cards, cheques), COLLECTABLE COINS AND STAMPS;

    2. EXPLOSIVES, FIREWORKS AND OTHER ITEMS OF AN INCENDIARY OR FLAMMABLE NATURE; aerosol, spray, fire extinguisher, gas petrol;

    3. HUMAN CORPSES, ORGANS OR BODY PARTS, HUMAN AND ANIMAL EMBRYOS, CREMATED OR DISINTERRED HUMAN REMAINS, ashes, urn;

    4. CASH ON DELIVERY CONSIGNMENTS;

    5. DANGEROUS GOODS, FIREARMS, WEAPONRY, AMMUNITION AND THEIR PARTS;

    6. FOODSTUFFS, PERISHABLE FOOD ARTICLES AND BEVERAGES REQUIRING REFRIGERATION OR OTHER ENVIRONMENTAL CONTROL; FROZEN FOOD;

    7. PLANTS AND PLANT MATERIAL, INCLUDING SEEDS AND CUT FLOWERS (CUT FLOWERS ARE ACCEPTABLE TO CERTAIN DESTINATIONS, INFORMATION AVAILABLE UPON REQUEST);

    8. LOTTERY TICKETS, GAMBLING DEVICES WHERE PROHIBITED BY LAW;

    9. PERISHABLES (OTHER THAN UNDER (7)) unless advance arrangements are made;

    10. PORNOGRAPHY AND/OR OBSCENE MATERIAL;

    11. HAZARDOUS WASTE, INCLUDING, BUT NOT LIMITED TO, USED HYPODERMIC NEEDLES AND/OR SYRINGES OR MEDICAL WASTE, chemicals;

    12. WET ICE (FROZEN WATER);

    13. CONSIGNMENTS REQUIRING CARRIER TO OBTAIN ANY SPECIAL LICENSE OR PERMIT FOR TRANSPORTATION, IMPORTATION OR EXPORTATION;

    14. CONSIGNMENTS THE CARRIAGE, IMPORTATION OR EXPORTATION OF WHICH IS PROHIBITED BY ANY LAW, STATUTE OR REGULATION;

    15. CONSIGNMENTS WITH A DECLARED VALUE FOR CUSTOMS IN EXCESS OF THAT PERMITTED;

    16. DEAD ANIMALS OR ANIMALS THAT HAVE BEEN MOUNTED, FURNS;

    17. PACKAGES THAT ARE WET, LEAKING OR EMIT AN ODOR OF ANY KIND;

    18. PACKAGES THAT ARE WRAPPED IN KRAFT PAPER;

    19. LIVE ANIMALS AND INSECTS;

    20. CONSIGNMENTS THAT MAY CAUSE DAMAGE TO, OR DELAY OF, EQUIPMENT, PERSONNEL OR OTHER CONSIGNMENTS;

    21. Perishable or temperature controlled goods, remains;

    22. Valuable goods (e.g. money, precious metals and stones, jewelry and genuine pearls, objects of art, collector’s items, antiques);

    23. ANTIQUES;

    24. Goods the damage or loss of which would result in high consequential damages (e.g. volumes with sensitive data);

    25. Phone cards and pre-paid cards, e.g. for mobile phones;

    26. Valuable documents (e.g. securities, acceptance bills, savings books, national ID card, ID, driving license, birth certificate, passport);

    27. Tobacco products and liquors, alcohol;

    28. Written prescriptions, prescribed drugs, DRUGS;

    29. Clay, soil;

    30. Batteries;

    Carrier excludes all liability for Consignments of such items howsoever accepted (including acceptance by mistake or under notice).

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    Own risk items

    This list of goods fall outside the terms and conditions of Parcels World Loss/Damage Cover also include fragile items which aren’t particularly well-suited to an automated sorting process. Parcels are sorted using an automated process. These machines cannot read “Fragile” or “Breakable” labels.

    Customers that book these items through the Parcels World booking service, do so entirely at there own risk. This means that it is your responsibility to ensure that your packaging is sufficient for the product when be processed through an automated conveyorable sorting system.

    Should any damage occur to these items during transit, there is no cover for loss or damage, compensation, reimbursement or refund, or other amount payable by the parcel carrier or Parcels World to the customer.

    • Alloy Wheels ( unless boxed seperate )
    • Bathroom suite
    • Car body work of all kinds
    • Ceramic(s)
    • Computer monitors ( unless boxed in an original fabric box including styrofoam )
    • Electronic equipment ( unless boxed in an original fabric box including styrofoam )
    • Glass (all items containing glass or glass-like materials are shipped at your own risk)
    • Hamper
    • Musical instruments ( unless in a hard case )
    • Paintings
    • Picture (framed or otherwise)
    • Porcelan
    • Pottery
    • Suitcases
    • Tiles
    • Fragile, delicate items.

    Also include:

    • goods which are insufficiently packed;
    • goods which require special handling or careful treatment (because they are e.g. particularly fragile or can only be transported upright or only lying on a certain side)

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    Collection and delivery times

    Parcels

    • Parcels are collected and delivered from Monday to Friday. There are no collections or deliveries on Saturdays, Sundays and Bank Holidays, Public or national Holidays in particular countries.
    • Parcels are collected between 9 am. – 6 pm.
    • Parcels are delivered between 9 am – 6 pm.

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    Weight & size

    All prices are calculated on the exact sizes and weights which are declared upon Quotation.

    Additional fee might apply if measurements and/or weights are higher than declared.

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    Insurance

    Road Service

    All shown prices include Transit Liability cover for up to € 15 or $ 12 per kg for loss and damage – this depends on the type or service chosen upon Quote/Order.

    There is extended Transit Liability available on certain type of service. You can check details by clicking on “Shipping Info” under each service upon Quote/Order.

    You can purchase extended Transit Liability in certain road service:

    a) For € 10 if the value of the shipment is less then € 1000, or

    a) b) for 1 % of the value of the goods if shipment value is higher than € 1000

    Air Service

    All shown prices include Transit Liability cover for up to $ 25 per kg for loss and damage.

    You can purchase extended Transit Liability in that service:

    a) For € 10 if the value of the shipment is less then € 1000, or

    a) for 1 % of the value of the goods if shipment value is higher than € 1000

    Please feel free to contact us for further queries in relation to the insurance.

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