Tips and advice

Sending A Parcel ?

The Do’s and Don’ts

• Do pack items in a suitable shipping box.
• Do use double walled boxes.
• Do make sure you have the full address, post code, local contact number for the recipient clearly on the label.
• Do use good quality packing tape or reinforced carton tape on the top and bottom of your parcel.
• Do use protective packaging such as bubble wrap and protective foam.
• Do re-pack multiple small boxes into one large box.

ALL PARCELS NEED TO BE PACKED WITH SUITABLE PROTECTIVE PACKAGING AS THEY TRAVEL THROUGH AUTOMATIC SORTING CONVEYORS.

• Don’t tape or strap multiple boxes together, if they separate it is impossible to identify the owner.
• Don’t use old or recycled boxes.
• Don’t pack your items in plastic of fabric bags.
• Don’t use twine or rope to secure your parcel.
• Don’t pack a parcel in Kraft paper.
• Don’t expect “fragile” or “this way up” labels to protect your package . Parcel conveyors and automated sorting machines DON’T read these labels.

The following items are not acceptable for carriage to any destination:

1. MONEY (coins, cash, currency paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters, debit cards, credit cards, cheques), COLLECTABLE COINS AND STAMPS;

2. EXPLOSIVES, FIREWORKS AND OTHER ITEMS OF AN INCENDIARY OR FLAMMABLE NATURE; aerosol, spray, fire extinguisher, gas petrol;

3. HUMAN CORPSES, ORGANS OR BODY PARTS, HUMAN AND ANIMAL EMBRYOS, CREMATED OR DISINTERRED HUMAN REMAINS, ashes, urn;

4. CASH ON DELIVERY CONSIGNMENTS;

5. DANGEROUS GOODS, FIREARMS, WEAPONRY, AMMUNITION AND THEIR PARTS;

6. FOODSTUFFS, PERISHABLE FOOD ARTICLES AND BEVERAGES REQUIRING REFRIGERATION OR OTHER ENVIRONMENTAL CONTROL; FROZEN FOOD;

7. PLANTS AND PLANT MATERIAL, INCLUDING SEEDS AND CUT FLOWERS (CUT FLOWERS ARE ACCEPTABLE TO CERTAIN DESTINATIONS, INFORMATION AVAILABLE UPON REQUEST);

8. LOTTERY TICKETS, GAMBLING DEVICES WHERE PROHIBITED BY LAW;

9. PERISHABLES (OTHER THAN UNDER (7)) unless advance arrangements are made;

10. PORNOGRAPHY AND/OR OBSCENE MATERIAL;

11. HAZARDOUS WASTE, INCLUDING, BUT NOT LIMITED TO, USED HYPODERMIC NEEDLES AND/OR SYRINGES OR MEDICAL WASTE, chemicals;

12. WET ICE (FROZEN WATER);

13. CONSIGNMENTS REQUIRING CARRIER TO OBTAIN ANY SPECIAL LICENSE OR PERMIT FOR TRANSPORTATION, IMPORTATION OR EXPORTATION;

14. CONSIGNMENTS THE CARRIAGE, IMPORTATION OR EXPORTATION OF WHICH IS PROHIBITED BY ANY LAW, STATUTE OR REGULATION;

15. CONSIGNMENTS WITH A DECLARED VALUE FOR CUSTOMS IN EXCESS OF THAT PERMITTED;

16. DEAD ANIMALS OR ANIMALS THAT HAVE BEEN MOUNTED, FURNS;

17. PACKAGES THAT ARE WET, LEAKING OR EMIT AN ODOR OF ANY KIND;

18. PACKAGES THAT ARE WRAPPED IN KRAFT PAPER;

19. LIVE ANIMALS AND INSECTS;

20. CONSIGNMENTS THAT MAY CAUSE DAMAGE TO, OR DELAY OF, EQUIPMENT, PERSONNEL OR OTHER CONSIGNMENTS;

21. Perishable or temperature controlled goods, remains;

22. Valuable goods (e.g. money, precious metals and stones, jewelry and genuine pearls, objects of art, collector’s items, antiques);

23. ANTIQUES;

24. Goods the damage or loss of which would result in high consequential damages (e.g. volumes with sensitive data);

25. Phone cards and pre-paid cards, e.g. for mobile phones;

26. Valuable documents (e.g. securities, acceptance bills, savings books, national ID card, ID, driving license, birth certificate, passport);

27. Tobacco products and liquors, alcohol;

28. Written prescriptions, prescribed drugs, DRUGS;

29. Clay, soil;

30. Batteries;

This list of goods fall outside the terms and conditions of Thunder Transport Loss/Damage Cover also include fragile items which aren’t particularly well-suited to an automated sorting process. Parcels are sorted using an automated process. These machines cannot read “Fragile” or “Breakable” labels.

Customers that book these items through the Thunder Transport booking service, do so entirely at there own risk. This means that it is your responsibility to ensure that your packaging is sufficient for the product when be processed through an automated conveyorable sorting system.

Should any damage occur to these items during transit, there is no cover for loss or damage, compensation, reimbursement or refund, or other amount payable by the parcel carrier or Thunder Transport to the customer.

• Alloy Wheels ( unless boxed seperate )
• Bathroom suite
• Car body work of all kinds
• Ceramic(s)
• Computer monitors ( unless boxed in an original fabric box including styrofoam )
• Electronic equipment ( unless boxed in an original fabric box including styrofoam )
• Glass (all items containing glass or glass-like materials are shipped at your own risk)
• Hamper
• Musical instruments ( unless in a hard case )
• Paintings
• Picture (framed or otherwise)
• Porcelan
• Pottery
• Suitcases
• Tiles
• Fragile, delicate items.

Also include:

• goods which are insufficiently packed;
• goods which require special handling or careful treatment (because they are e.g. particularly fragile or can only be transported upright or only lying on a certain side)

Parcels

• Parcels are collected and delivered from Monday to Friday. There are no collections or deliveries on Saturdays, Sundays and Bank Holidays, Public or national Holidays in particular countries.

• Parcels are collected between 9 am. – 6 pm.
  
• Parcels are delivered between 9 am – 6 pm.

All prices are calculated on the exact sizes and weights which are declared upon Quotation.

Additional fee might apply if measurements and/or weights are higher than declared.

Road Service

All shown prices include Transit Liability cover for up to € 15 or $ 12 per kg for loss and damage – this depends on the type or service chosen upon Quote/Order.

There is extended Transit Liability available on certain type of service. You can check details by clicking on “Shipping Info” under each service upon Quote/Order.

You can purchase extended Transit Liability in certain road service:

a) For € 10 if the value of the shipment is less then € 1000, or

a) b) for 1 % of the value of the goods if shipment value is higher than € 1000

Air Service

All shown prices include Transit Liability cover for up to $ 25 per kg for loss and damage.

You can purchase extended Transit Liability in that service:

a) For € 10 if the value of the shipment is less then € 1000, or

a) for 1 % of the value of the goods if shipment value is higher than € 1000

Please feel free to contact us for further queries in relation to the insurance.